Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
We're committed to promoting responsible gaming practices. Online pokies and gaming should only be enjoyed as a form of entertainment, never as a way to earn money or solve financial problems. If you choose to play, please do so within your means and always gamble responsibly.
Age Verification
Gaming is strictly for individuals aged 18 years and over in Australia. It is illegal for anyone under this age to participate in online gambling. We take age verification seriously and encourage all users to comply with local laws and regulations.
Remember: If you are under 18, please do not access gaming sites or participate in any form of gambling.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your own behaviour or in someone else's, it may indicate a problem with gambling:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essentials like rent, food, or bills
- Hiding gambling activity or lying about how much time or money you spend gaming
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts of money to feel the same excitement
- Neglecting family, work, school, or other important responsibilities
- Borrowing money or going into debt to fund gambling
- Unable to cut back or stop gambling despite wanting to
- Using gambling to escape problems or negative emotions
- Friends or family expressing concern about your gambling habits
If you've checked any of these boxes, please reach out for support—help is available.
Self-Help Tools & Safer Gaming Features
Most reputable online gaming operators offer tools to help you stay in control:
- Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit to manage spending
- Loss Limits: Set a limit on how much you're willing to lose in a given period
- Reality Checks: Request regular pop-up reminders during gameplay to check how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently ban yourself from accessing gaming sites
- Cooling-Off Period: Take a break from gaming for a set period (days or weeks)
- Session Time Limits: Set automatic time limits for your gaming sessions
Use these tools proactively—they're designed to help you maintain control and enjoy gaming safely.
Support Organisations & Resources
If you or someone you know needs help with problem gambling, these organisations provide free, confidential support:
Australia
- Gambling Help Online – Free counselling and support for problem gambling
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free, confidential, 24/7)
International Support
- GamCare (UK) – Support for problem gamblers
www.gamcare.org.uk - GamStop (UK) – National self-exclusion scheme
www.gamstop.co.uk - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (USA)
www.ncpgambling.org
Helpline: 1-800-GAMBLER
These organisations offer free, confidential advice and can connect you with local treatment services if needed.
If You Need Help, Please Reach Out
Seeking help is a sign of strength, not weakness. If you're struggling with gambling, or if someone you care about is, support is available right now:
- Contact Gambling Help Online on 1800 858 858 (Australia)
- Visit one of the support organisations listed above
- Speak to a trusted friend, family member, or healthcare professional
- Use self-exclusion tools to take a break from gaming
Remember: Problem gambling is treatable, and recovery is possible. You don't have to face this alone.
This information is provided for harm reduction purposes. Urban and Rural Sales promotes responsible gaming and supports all efforts to reduce problem gambling in Australia.